Terms and Conditions

About us

Gameology UK is an event brand of POP Nippon Productions, a trading name of POP Nippon Ltd (company number 17207381). In these terms, “we”, “us” and “our” mean POP Nippon Ltd.

Tickets

1. About these terms 1.1 These terms apply to tickets for Gameology UK events, covering video games, trading cards, board games and related activities (the Event).

1.2 Gameology UK is a brand of POP Nippon Productions, a trading name of POP Nippon Ltd (company number 17207381). In these terms, “we”, “us” and “our” mean POP Nippon Ltd.

1.3 By buying or using a ticket, you agree to these terms. If you buy tickets for other people, please make sure they know about the terms too. The Event’s published information and our Entry Policy and Under 18’s Policy also apply.

2. Buying tickets 2.1 Tickets are sold through Eventbrite, our third-party ticket supplier. Eventbrite’s own terms apply to your use of its service and purchases made through it. These terms apply to attendance at the Event. If there is a conflict, please contact us so we can clarify which terms apply.

2.2 Tickets are subject to availability. A ticket is confirmed when your booking and payment have been accepted and you receive confirmation.

2.3 The price and any applicable booking or processing fees will be shown at checkout. Ticket prices may change for future sales; a change in price does not alter the price of a ticket you have already bought.

3. Ticket types 3.1 The Event listing will explain what each ticket includes. Ticket types may include Early Bird Entry, Adult Entry and Family Tickets.

3.2 An Early Bird ticket may include early access and a free gift, as stated in the Event listing. A Family Ticket admits up to two adults and two children aged 5–12. Any ticket limits or conditions will be shown at checkout.

3.3 Tickets cover admission only unless the Event listing says otherwise. Travel, accommodation, food, merchandise and other extras are not included unless expressly stated.

4. Ticket delivery and checking 4.1 Tickets are issued electronically. Before arriving, download your e-ticket to a phone or tablet, or print it. Please make sure it is ready to be checked at the entrance.

4.2 We may ask to see your booking confirmation, ticket or photo ID to verify your booking or eligibility for a ticket type. We may refuse entry if a ticket cannot be verified, is invalid or has already been used.

5. Cancellations, postponements and refunds 5.1 Tickets are for an event taking place on a specific date. If the Event goes ahead substantially as described, we do not offer refunds because you change your mind, cannot attend or arrive late, except where a refund is required by law.

5.2 If we cancel the Event and do not offer a replacement date, we will provide a refund in accordance with applicable law. If we postpone the Event, we will offer tickets for the replacement date and explain any available options if you cannot attend.

5.3 If the Event is materially changed, your rights will depend on the circumstances and applicable law. Nothing in these terms limits any rights or remedies you have under consumer law.

5.4 Refunds for Eventbrite bookings will be arranged through Eventbrite where applicable. Please follow the instructions provided by Eventbrite or contact us if you need help.

6. Ticket transfers and resale 6.1 Tickets are for the person named on the booking, unless we approve a transfer. To request a transfer, contact us through [www.gameologyuk.com] or our customer support system before the Event.

6.2 Tickets must not be resold for profit or through an unauthorised resale platform. Tickets bought from an unauthorised source may be cancelled and entry refused.

7. Admission 7.1 Entry and closing times, including any Early Bird and standard entry times, will be published for each Event. For example, Early Bird entry may begin at 10:00 and standard entry at 11:00; check your Event information for the applicable times.

7.2 Children under 5 may attend free when accompanied by a paying adult, subject to any limits or conditions stated in the Event information. Children must be accompanied by an adult. Under-16s must remain with a responsible adult aged 18 or over throughout the Event. Young people aged 16–17 may attend on their own, but we recommend they attend with an adult. See our Under 18’s Policy for full details.

7.3 We may refuse entry where a ticket is invalid or where refusal is reasonably necessary for safety, security or compliance with these terms, the Entry Policy or venue rules.

8. Conduct and prohibited items 8.1 Gameology UK is a friendly, family-oriented event. Please treat other attendees, guests, traders, staff and venue teams respectfully. Harassment, discrimination, abuse, threatening behaviour and unsafe or seriously disruptive conduct are not acceptable. Anyone who breaches these rules may be removed without a refund, subject to any rights they have under applicable law.

8.2 Weapons, illegal substances, dangerous items and anything unsafe or unsuitable for a family event are not permitted. Cosplay props, where allowed, must comply with the rules in our Entry Policy. Venue rules and any additional Event-specific restrictions also apply.

9. Photography and filming 9.1 Photography and filming may take place at the Event for Gameology UK and POP Nippon Ltd publicity. You may appear in general crowd or Event images. Please respect other attendees’ privacy and follow any restrictions announced for particular activities.

9.2 More information about how we use images and personal information is available in our Privacy Notice: [Privacy Notice URL]. If you have a concern about appearing in an identifiable close-up image, please speak to Event staff.

10. Personal belongings You are responsible for your personal belongings. We are not responsible for loss or damage to your belongings except where caused by our negligence or where liability cannot lawfully be excluded.

11. Privacy and data protection POP Nippon Ltd is the data controller for personal information collected for the Event. We use personal information to administer bookings, provide Event information, manage attendance and meet our legal and safety responsibilities.

12. Liability 12.1 You attend the Event at your own risk and are responsible for taking reasonable care of yourself and your belongings.

12.2 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited. Subject to this, we are not liable for losses that were not reasonably foreseeable or for losses outside our reasonable control.

13. Events beyond our control If circumstances beyond our reasonable control affect the Event, we may need to delay, relocate, change or cancel it. We will provide information about any changes and available options as soon as reasonably practical. Your legal rights are not affected.

14. Changes to these terms We may update these terms from time to time. The terms applying to your ticket are those in force when you buy it, unless a change is required by law or needed to address a safety, security or operational issue.

15. Governing law and contact These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any rights you may have to bring a claim elsewhere under applicable law.

For questions about tickets or the Event, contact us through [www.gameologyuk.com] or our customer support system.

Traders and exhibitors

1.1 Gameology UK is an event brand of POP Nippon Productions, a trading name of POP Nippon Ltd (company number 17207381). In these terms, “we”, “us” and “our” mean POP Nippon Ltd.

1.2 You may apply for a trading space by completing the application process we provide. Applying does not guarantee a space. We may accept or decline applications at our discretion, including to ensure the event has a suitable mix of traders.

1.3 If your application is accepted, we will confirm your booking and issue an invoice. You may need a CRM account to manage your booking. A space is reserved for the named trader and cannot be transferred, except with our prior written approval under clause 4.

2. Fees and payment 2.1 Your invoice will set out the space fee, payment deadline and any other charges. You must pay in full by the stated deadline.

2.2 We may cancel your booking if you do not pay on time. Unless we agree otherwise in writing, the cancellation and refund terms in clause 4 will apply.

2.3 You are responsible for any taxes, duties or VAT applicable to your business and sales.

3. Your trading space 3.1 We will allocate your space and provide details of its size, location, access and set-up and breakdown times. You must follow those details and all reasonable instructions from us and the venue.

3.2 You must keep your stock, displays, staff and customers within your allocated space and keep walkways and exits clear. You may not sublet or share your space without our written approval.

3.3 No structure, display, banner or other item placed on top of a table may be higher than 2 metres without our prior written approval. Displays must be stable, secure and safe.

3.4 You are responsible for setting up and securing your stall, keeping it tidy, and removing your belongings and waste at the end of the event. You must not set up or pack down outside the times we specify.

4. Cancellations, refunds and transfers 4.1 Space fees are non-refundable if you cancel your booking and the event goes ahead substantially as advertised. This applies whether you cancel before or on the day of the event. If you cannot attend, you must tell us as soon as possible.

4.2 If you do not attend, arrive too late to trade, or leave before the event ends without our permission, you are a no-show and will not receive a refund.

4.3 You may ask to transfer your space to another trader, but you must first obtain our written approval. The proposed trader must apply and meet these terms. Contact us through the trader support channels in clause 13 to arrange a transfer. The transfer is not confirmed unless we approve it in writing.

4.4 We may cancel, postpone, relocate or make reasonable changes to an event where necessary, including for safety, venue, operational or other circumstances beyond our control.

4.5 If we cancel the event and do not offer a replacement date, we will refund the space fee you have paid. If the event is postponed or relocated, we will contact you with the arrangements. Any refund will be handled in accordance with these terms and applicable law. We are not responsible for your travel, accommodation, stock, lost profits or other costs arising from a cancellation, postponement or relocation.

5. What you may sell 5.1 Subject to these terms and your approved application, you may sell gaming-related goods such as video games, trading cards, board games, gaming merchandise, fan art and related products.

5.2 You must not sell, display or distribute: counterfeit, bootleg or otherwise unlawful goods; goods that use another person’s intellectual property without the necessary permission; artwork or images generated in whole or in part using artificial intelligence (“AI artwork”), including AI-generated or AI-assisted prints, merchandise or other goods incorporating such artwork; weapons, replica weapons or items prohibited by law, the venue or our event rules; or adult, sexually explicit or other 18+ material unsuitable for a family-friendly event.

5.3 If you are unsure whether an item is permitted, contact us before the event. Our decision on whether an item breaches this clause is final.

5.4 We may require you to remove or stop selling any item that we reasonably believe breaches these terms, the law or venue requirements.

6. Legal and safety requirements 6.1 You must hold valid public liability and product liability insurance covering your activities and products at the event, with cover of at least £2 million per claim. You must provide evidence of cover on request.

6.2 You must comply with all laws and venue requirements applying to your business and sales, including health and safety, consumer protection and any rules for age-restricted goods.

6.3 If you sell or serve food, you are responsible for complying with food-safety and hygiene requirements, including any registration, allergen information and permissions that apply.

6.4 You are responsible for ensuring that your products are safe, accurately described and lawfully sold. You are also responsible for determining whether you must register for VAT and for meeting any related obligations.

7. Conduct 7.1 Gameology UK is a family-friendly event. You must treat attendees, other traders, staff and venue personnel respectfully and follow reasonable instructions.

7.2 Harassment, discrimination, abuse, threatening behaviour or unsafe conduct is not permitted. We may require you to stop trading or leave the event if you breach this clause. No refund will be given where the event goes ahead, subject to any rights that cannot lawfully be excluded.

8. Trader information and data protection 8.1 We use trader and application information to assess applications, manage bookings and payments, communicate with you, and organise and operate our events.

8.2 POP Nippon Ltd is the data controller for this information. We handle personal data in accordance with applicable data-protection law and our privacy notice, available on the Gameology UK website.

9. Photography and promotion 9.1 Event photography and filming may take place for Gameology UK and POP Nippon Ltd publicity and promotional purposes. By trading at the event, you agree that your stall and trading activities may be photographed or filmed and that images may be used for those purposes.

10. Your property and liability 10.1 You are responsible for your stock, equipment, money and other property. You trade at your own risk and should take reasonable steps to protect your belongings.

10.2 To the extent permitted by law, we are not liable for loss of or damage to your stock or property, loss of profits, loss of business or any indirect or consequential loss.

10.3 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be excluded or limited.

11. Events beyond our control 11.1 We are not responsible for a delay or failure to perform our obligations where this results from circumstances beyond our reasonable control, such as severe weather, fire, public emergency, industrial action, venue closure or government restrictions.

12. Changes and governing law 12.1 We may update these terms where reasonably necessary. The terms applying to your booking will be those provided or made available when you book, unless a change is required by law or we notify you of an agreed update.

12.2 These terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction over disputes, subject to any mandatory legal rights that apply.

13. Contact us For trader enquiries, booking support or transfer requests, use the trader support system at crm.popnippon.com or the contact form at www.gameologyuk.com. We aim to reply within seven working days. CRM account holders should use the Support option; these requests are dealt with as a priority.

Changes to the event

Guests, schedule and activities may change. Updates will be posted on our website and social channels.

Contact

Questions about these terms: info@gameologyuk.com